This Policy explains how Akyuz Nominees Pty Ltd (trading as Aluminium Platform Specialists and operating aluminiumplatforms.com.au) (“we”, “us”, “our”) collects, uses, shares and protects personal information in connection with our websites, stores and services (collectively, the “Site” and “Services”). It works together with our Terms & Conditions. If there is any inconsistency, this Policy prevails for privacy matters and the Terms & Conditions prevail for commercial matters. We handle personal information in line with applicable Australian privacy requirements. Nothing in this Policy limits rights that cannot be excluded under Australian law.

1. Who we are

Controller/Operator: Akyuz Nominees Pty Ltd [ABN: 45 095 338 668], trading as Aluminium Platform Specialists and operating aluminiumplatforms.com.au. Contact details are in Section 16.

2. What we collect

• Identity & contact: name, company, role, email, phone, billing and delivery addresses.
• Order data: products/services, quotes, purchase history, notes, support tickets, warranty/RMA details.
• Payment data: method, status, masked card references or transaction IDs (card details handled by payment providers; we do not store full PAN/CVV).
• Site usage & device: IP address, device/browser type, pages viewed, time on site, referrer URL, approximate location, error logs.
• Communications: emails, chats, forms, telephone interactions (caller ID where available, call time/duration, agent notes and—where we notify you—call recordings for training/quality).
• Files & drawings you supply: site photos, GA drawings, specifications required to quote/manufacture.
• Cookies/IDs: cookie identifiers, session IDs, advertising/analytics identifiers (see Section 9).
• Identifiers for matching (where permitted): hashed email/phone or similar references for account linking, suppression lists and measurement.

Data minimisation: we collect what is reasonably necessary for the purposes below and take reasonable steps to keep it accurate and up to date.

3. Where we get information (sources)

• Online forms & onsite tools: quote/checkout forms, contact forms, warranty/RMA forms, job sheets, chat widgets.
• Telephone calls & recordings: when you call our customer service numbers, we receive caller ID where available and related metadata; where we notify you, calls may be recorded for training/quality or dispute resolution. If you prefer not to be recorded, please tell our agent so we can discuss alternatives (e.g., email/SMS or a non-recorded line where available).
• Operational partners: logistics carriers/depots, installation contractors, service centres, payment service providers (transaction refs/status only).
• Vendors & related brands: manufacturers/suppliers (e.g., to verify availability/specs), related trading names under our ABN.
• Marketing & lead sources: referral partners, marketplace platforms, event/trade show registrations, campaign landing pages.
• Public & professional sources: business directories, public websites and industry publications where lawful.
• Social & ads platforms: where you interact with our official pages/profiles or ads and the platform shares engagement data per your settings.

If you provide someone else’s details (e.g., a site contact for delivery), you confirm you are authorised to do so and that any required notices/permissions have been obtained.

4. Why we use your information

• Provide our Services: process orders/quotes, take payment, deliver/pick up, manage returns/warranty.
• Customer support & safety: respond to enquiries, technical support, product safety/recall notifications.
• Account & communications: send order updates, invoices, policy changes and—if opted in—marketing.
• Operations: fraud prevention, security, troubleshooting, audits, insurance, legal compliance.
• Improvement & analytics: measure performance, improve products/UX/logistics/forecasting; A/B testing and diagnostics.
• Customisation: show relevant content/products and remember preferences.
• Data combination (merge) & enrichment: where lawful, combine or link information from our systems (e-commerce, CRM, support, accounting, warranty, offline interactions) and authorised third-party sources to keep records accurate, prevent fraud, improve operations and tailor marketing you have agreed to receive.
• Inferences & profiling (limited): non-sensitive inferences (e.g., likely industry/use case) to improve support/relevant suggestions; you can opt out of marketing profiling at any time (Section 12).
• Aggregation/de-identification: create de-identified or aggregated insights for planning and business reporting.

Where required, we rely on one or more standard legal grounds such as consent, performance of a contract (or steps before entering it), legitimate interests (e.g., site security, ordinary analytics) and compliance with law.

5. When we share information

We may share personal information with trusted partners to deliver the Services, subject to appropriate safeguards:

• Payment service providers/merchant acquirers (card processing, fraud screening, refunds).
• Manufacturers & suppliers (including related brands) for fulfilment, parts and warranty handling.
• Freight & logistics partners (carriers, depots, delivery booking platforms).
• IT & cloud vendors (hosting, e-commerce platform, email, document storage, CRM, helpdesk, analytics).
• Professional advisers & insurers (accounting, legal, insurance claims/assessors).
• Marketing tools (within settings we control and subject to your choices).
• Regulators or law enforcement when required or permitted by law.

We do not sell your personal information. Processors may access information only to perform contracted services for us and must protect it appropriately.

6. International handling & storage architecture

Our secure cloud and e-commerce infrastructure may process/store information in or from Australia and other regions (e.g., U.S., EU, APAC). For resilience and backups, data may be replicated across multiple facilities or regions by our providers and consolidated in data warehouses/data lakes under our control. We take steps designed to protect information when handled overseas, such as contractual and technical safeguards, and only use reputable providers.

7. How long we keep information

We retain personal information for as long as needed for the purposes in this Policy (for example, order history, tax, warranty and insurance) and to meet legal/record-keeping requirements. When no longer needed, we take reasonable steps to delete or de-identify it.

8. Security

We apply reasonable administrative, technical and physical safeguards, including access controls, encryption in transit (and at rest where supported), least-privilege access, logging and vendor due diligence. No method is 100% secure; we monitor and improve our measures over time.

Data breach notifications: If we become aware of a data incident that is likely to cause serious harm, we will assess promptly and notify affected individuals and the Australian privacy regulator where required.

9. Cookies, SDKs, analytics & advertising

We use cookies and similar technologies (including SDKs) to operate the Site, remember preferences, measure performance and support marketing. Cookies are stored on your device and typically do not directly identify you.

9.1 Categories we use

• Essential: cart, checkout, session management, security.
• Functional: preferences (e.g., saved address details), forms, chat tools.
• Analytics: aggregated usage metrics, error diagnostics, site improvement.
• Marketing: ad measurement and re-marketing (e.g., via major ad platforms).

9.2 Your choices

• Browser controls: you can block or delete cookies via your browser. Essential cookies are necessary for core functions and the Site may not work correctly without them.
• Ad preferences: you may opt out of certain interest-based advertising via platform settings and common industry tools.

9.3 Linking & matching

When you sign in or submit a form, we may link prior cookie-based activity (e.g., visits, carts) to your profile. Where permitted, we may use hashed identifiers to help detect duplicate accounts, maintain suppression lists, measure campaigns, build look-alike audiences or reach you with marketing you have agreed to receive. You can opt out of marketing at any time (Section 12).

10. Marketing communications & preferences

We send marketing only if you consent (or where otherwise permissible). We may segment audiences (e.g., by industry or product interest) to keep messages relevant. You can unsubscribe at any time via the link in the message or by contacting us. Transactional and service calls/emails (e.g., order updates, delivery coordination) are not marketing and will continue as needed to provide the Services. You may ask to be added to our internal do-not-call list for marketing calls.

11. Children

Our Site and Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information without appropriate authorisation, we will take reasonable steps to delete it and, where applicable, close the related account/record. Parents or guardians who believe a child has provided us information may contact us using Section 16.

12. Automated decisions & profiling

We do not make solely automated decisions that produce legal or similarly significant effects about you. We may use limited profiling and inferences (e.g., likely applications/industry) to improve support, logistics planning and relevant product suggestions, and for measurement/reporting. You can opt out of marketing profiling at any time.

13. Your rights

Subject to verification and limited exceptions, you can:

• Access personal information we hold about you;
• Request correction of incomplete or inaccurate information;
• Request deletion or restriction where we no longer need information (we may retain where required for legal, tax, insurance or warranty obligations);
• Object/opt out of direct marketing at any time;
• Withdraw consent where processing relies on consent.

We will respond within a reasonable time and explain if we cannot action a request in full (for example, where legal retention applies). To exercise your rights, see Section 16.

14. Payment processing & statements

Card payments are processed by one or more payment service providers engaged by us. On your card/bank statement you will generally see “Aluminium Platforms” or “Aluminium Platform”; depending on provider/routing, you may see a descriptor referencing our company or trading names (e.g., “AKYUZ NOMINEES PTY LTD”) and/or the provider’s descriptor. We may change providers without prior notice; descriptors may therefore vary. Regardless of the descriptor, the seller of record remains Akyuz Nominees Pty Ltd. For EFT, accounts may use trading names operated under the same ABN. For phone payments, our staff are instructed not to record full card numbers or CVV in call notes, emails or recordings; where feasible we will use secure payment methods that avoid capturing card data in calls. We do not store full card numbers or CVV on our systems.

15. Third-party content & links

The Site may reference specifications, manuals or images provided by independent vendors and may include links to external sites. We do not control third-party content or privacy practices. Review their policies before providing information. If vendor materials are inaccurate or outdated, please contact us so we can investigate and correct where appropriate.

16. Contact us

AluminiumPlatforms Customer Service
Email: info@aluminiumplatforms.com.au
Phone: 1300 762 620
Address: 17–19 Lieber Grove, Carrum Downs, VIC 3201, Australia
Operator: Akyuz Nominees Pty Ltd (trading as Aluminium Platform Specialists)

17. Complaints

If you have a privacy concern, contact us using the details above. We will investigate and respond. If you are not satisfied, you may raise the matter with the Australian privacy regulator.

18. Updates to this Policy

We may update this Policy from time to time. Changes will be posted here with an updated effective date and apply prospectively. Material changes will be highlighted where practicable. Your continued use of the Site after the effective date indicates acceptance of the updated Policy.

19. Priority / inconsistency

If this Policy conflicts with any marketing material or product brochure, this Policy prevails for privacy matters. For commercial terms (orders, warranties, liability), your use remains subject to our Terms & Conditions.